FSEAP/EAP Counselling

Our caring team of counsellors are available for telephone or video counselling. If your employer provides EAP counselling services to you through FSEAP, please contact our intake worker to learn more about how we can help support you 613 725-3601.

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Walk-in Counselling

Walk-In/Talk-In is open every Tuesday from 12 noon to 8 p.m. and Saturday from 12 noon to 5 p.m. No appointment necessary and no need to leave your home. To access this free, confidential service please phone 613 725-3601, and dial zero to reach our receptionist.

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Supervised Access

We understand how important it is for you to maintain contact with your child/children. We are working on remote solutions for your supervised visits; please contact sap@familyservicesottawa.org 613 725-3601 ext. 175 for more information.


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Counselling and Groups for women who have experienced domestic violence

Our caring team of counsellors is available for telephone or video counselling. Please contact the intake worker to learn more about how we can help support you 613 725-3601.


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Post Partum Depression Group

We understand how important it is for you to connect with other moms who know how you are feeling. Our Beyond the Baby Blues post partum depression group is being offered via video conference. Please contact wsmith@familyservicesottawa.org 613-725-3601 ext. 108 to learn how we can help support you.

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Programs for Parents

We know that this is a challenging time for parents and kids. We are available to help support you. All scheduled parenting programs are being offered by our team of caring facilitators via video conference. We are developing new programs and groups to help parents during this time. To register for a group or learn more about our parenting programs and how we can support you please contact wsmith@familyservicesottawa.org 613 725-3601 ext. 108.

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Training and education around gender identity and sexual orientation

Now is a great time to build the skills of your staff team. We can work with you as you learn how to make your environment LGBTTQ+ inclusive. To book a live video training for your staff team Please contact lmontroy@familyservicesottawa.org.

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Mental Health Counselling

Please note there is currently a waiting list for these services at FSO. As a result intake for this program is temporarily closed until further notice.




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Counselling for individuals, couples and families

Please note there is currently a waiting list for these services at FSO. As a result intake for this program is temporarily closed until further notice.




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Programs for LGBTTQ+ community

You can still ‘drop in’ – our group for parents of gender diverse, trans and non-binary children and youth is offered via video conference the third Tuesday of each month (starting April 2020); our Transcend youth group for gender diverse, trans, non-binary and questioning youth aged 11 – 17 is offered via video conference the last Monday of every month (starting April 27, 2020). Please contact lmontroy@familyservicesottawa.org to learn more about how we can help support you.

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The Art Studio

The Studio at Hintonburg Community Centre may be closed, but we are still providing services and support to artists living with mental health challenges during COVID. If you would like to participate in our Studio, or make a referral, please contact the Art Studio Coordinator at artstudio@familyservicesottawa.org or 613 725-3601ext. 220

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Alternative Dispute Resolution

Our ADR services are fully open and available via remote, including telephone and video. If you are a child protection agency please continue to send us your referrals. If you are an individual seeking service please contact your child protection worker the ADR Coordinator kclayton@familyservicesottawa.org 613 725-3601 ext. 221.

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Family Services Ottawa
312 avenue Parkdale Ave.
Ottawa ON K1Y 4X5
T. 613-725-3601