We listen. We talk.
We help people
live together well.

Important Notice to FSEAP Clients About COVID-19

We are carefully monitoring our FSEAP service delivery commitments and abilities during the COVID-19 pandemic. We would like to keep you informed to the very best of our ability. You will find our most up to date information by following this link www.fseap.ca .


COVID19 and Group Programs/Services

In order to ensure the safety of our clients and staff, effective immediately, the following group services at Family Services Ottawa are postponed until further notice. Supervised Access Program (visits and exchanges), Parenting Programs/Groups (Just for Dads, Friends for Life, Parenting Through High Conflict Separation and Divorce, Parenting your Anxious Child, Discipline that Doesn’t Hurt Anyone, Parenting with Confidence, Anger Management, Especially for Parents), Anti-Violence Women’s Group, The Art Studio (at Hintonburg Community Centre), Around the Rainbow Groups – Parents of Trans/Gender Diverse Children and Youth Drop In, Transcend, and Rainbow Families. Please watch this site for updates about group services/programs, including re-scheduling.


Walk-In Counselling Clinic / Notice

Following the recent recommendations of the national and municipal health authorities with regards to COVID-19, there will be some disruption in the services of The Walk-In Counselling Clinic across the Champlain Region.

We recommend that you phone your preferred clinic site to verify its operation. Full clinic listing and additional resources are also available at: http://www.walkincounselling.com

FAMILY SERVICES OTTAWA WILL CONTINUE TO OFFER WALK-IN SERVICES VIA TELEPHONE. PLEASE CALL 613.725.3601. Please select option 1 for English and then select option 2 to speak with our intake team during Walk-in Clinic times. The intake team will be available to schedule Walk-in Clinic appointments Tuesdays and Saturdays between noon and 3:30 pm.

Please continue checking our website for updates. We apologize for this inconvenience and are working on accommodating our services in these times of uncertainty.

If you are in high distress, we wish to remind you the following services are available:

Ottawa Distress Centre: 613-238-3311
Crisis Services Canada: 1-833-456-4566
Ottawa Rape Crisis Centre: 613-562-2333
Kids Help Phone: 1-800-668-6868


The Management Team
@ Family Services Ottawa


Family Services Ottawa
312 avenue Parkdale Ave.
Ottawa ON K1Y 4X5
T. 613-725-3601