Alternative Dispute Resolution Program

The Alternative Dispute Resolution Program (ADR) is a free service to assist families and children’s aid agencies find solutions to problems concerning the care of children and youth.

The program is fully operational and providing services to participants via remote, including video and teleconference.  The program is accepting new referrals. Please send referrals to

The services provided through the ADR Program are intended to:

The guiding principles of the ADR Program are that:


Program Referrals

There are two services offered through the ADR Program, see our brochure for a brief description.

In order to receive service from the program a referral form is required.  CAS agencies, please send completed referral and consent to share information forms to the ADR program coordinator.  Forms may be scanned and emailed to  If you are an individual, lawyer, or community service agency, please contact the ADR program coordinator to inquire about making a referral.

Services are provided for families involved with the following agencies.

If you are interested in a referral to the Program, you can talk to:

All referrals include a notification to the Office of the Children’s Lawyer; they decide on a case-by-case basis whether to assign counsel to your child. If you want more information about the Office of the Children’s Lawyer here is their website:

Frequently Asked Questions

Frequently Asked Questions-Information for Family Members

Frequently Asked Questions-Information for Children’s Aid Societies

If you have questions about the Alternative Dispute Resolution Program please contact the Program Coordinator at any time:

Tel: 613-725-3601 Ext. 221
Toll Free: 1-877-717-8959 Ext. 221
TTY: 613-725-6175
Fax: 613-725-5651

Family Services Ottawa
312 avenue Parkdale Ave.
Ottawa ON K1Y 4X5
T. 613-725-3601